Terms of Service

1. The service

BidFlow provides an AI-assisted bid writing platform designed to help UK IT Managed Service Providers prepare responses to public sector tender opportunities. By creating an account, you agree to these terms.

2. AI-generated content — important limitation

BidFlow uses artificial intelligence to generate draft bid responses based on content you provide. These drafts are a starting point only.

You are solely responsible for reviewing, editing, approving, and submitting any tender response. BidFlow makes no guarantee that responses generated by the platform will result in a successful bid outcome. You must not submit AI-generated content without human review and sign-off from a suitably qualified person within your organisation.

BidFlow accepts no liability for the outcome of any tender submission prepared using the platform.

3. Acceptable use

You may use BidFlow only for lawful purposes and in accordance with these terms. You must not:

• Use the platform to submit responses to tenders you are not eligible to bid for
• Resell, sublicense, or share your account access with third parties outside your organisation
• Upload content you do not have the right to use
• Attempt to reverse engineer, copy, or replicate the platform

BidFlow is intended for use by UK IT Managed Service Providers. We reserve the right to terminate accounts that do not meet this criteria.

4. Your content

You retain ownership of all documents, tender files, and Knowledge Base content you upload to BidFlow. By uploading content, you grant BidFlow a limited licence to process that content solely for the purpose of providing the service to you. We do not use your content for any other purpose.

5. Subscription and billing

BidFlow is offered on a monthly subscription basis. Payment is taken at the start of each billing period. Subscriptions renew automatically unless cancelled before the renewal date. No refunds are issued for partial months. You may cancel at any time and will retain access until the end of your current billing period.

6. Service availability

We aim to maintain high availability but do not guarantee uninterrupted access to the platform. We will provide reasonable notice of planned maintenance where possible.

7. Limitation of liability

To the maximum extent permitted by law, BidFlow’s total liability to you for any claim arising from your use of the service shall not exceed the total amount paid by you in the 12 months preceding the claim. BidFlow is not liable for any indirect, consequential, or economic loss.

8. Termination

We reserve the right to suspend or terminate accounts that breach these terms, with or without notice depending on the severity of the breach. You may terminate your account at any time via the billing settings.

9. Changes to these terms

We may update these terms from time to time. We will notify you by email of material changes. Continued use of the service after the effective date of changes constitutes acceptance.

10. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.